Customer Care

CUSTOMER CARE

Exceptional service, thoughtfully delivered.

DRAFT INFORMATION — Answers below are awaiting verified business policies and supplier details. The store remains a demonstration.

Orders & Payments

Shipping & Delivery

Returns & Refunds

Jewelry & Product Care

SHIPPING & DELIVERY

RETURNS & REFUNDS

BEYOND THE PENTHOUSE

An editorial glimpse of the world of PENTHOUSE CLUB. Campaign placeholders — not live social posts.

THE HOUSE / CAMPAIGN PREVIEW

AFTER DARK / CAMPAIGN PREVIEW

Instagram & TikTok — official account links coming soon.

THE PENTHOUSE LIST

An invitation to discover new collections, exclusive releases, and the world of Penthouse Club.

PENTHOUSE CLUB

CUSTOMER CARE

the.penthouse.club.fl@gmail.com

INFORMATION

CONNECT

INSTAGRAM — COMING SOON

TIKTOK — COMING SOON

NEWSLETTER SIGNUP

Social destinations will be updated with verified brand profiles before launch.

Orders & Payments

How do I place an order?

What payment methods are accepted?

Can I modify or cancel an order?

How do I receive my order confirmation?

Shipping & Delivery

Where do you ship?

How long does shipping take?

How do I track my order?

What happens if my package is delayed?

Returns & Refunds

What is your return policy?

How do I request a return?

When will I receive my refund?

What should I do if my jewelry arrives damaged?

Jewelry & Product Care

How should I care for my jewelry?

Is the jewelry waterproof?

What materials are used?

How do I select the correct size?

BEYOND THE PENTHOUSE

THE PENTHOUSE LIST